2 shipping/dispatch locations! Next day delivery to most provinces!
Orders destined to Ontario, Quebec and Eastern Canada ship from our Ottawa warehouse.
Orders destined to British Columbia, Alberta, Saskatchewan and Manitoba ship from our Chilliwack, BC warehouse.
Same day shipping on all orders received before 12:00PM EST.
Free shipping above $60.00.
Note: we reserve the right to ship your order from either of our two warehouses. Depending on stock levels, it may be impossible for us to ship your order from the closest warehouse to you, in which case please expect an additional 1-2 days for delivery. We apologize for the inconvenience.
Proof of Age Required
To ensure that all persons purchasing are of legal smoking age*, we use Canada Post Proof of Age for every order. The signing recipient must provide valid proof of age and identity; and the shipping name should match the billing name as well as the name on the credit card or method of payment used.
If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show identification and leave a signature to recover the package.
Any orders where the receiver’s identification is not able to be verified will be returned to sender and the sale will be final. If you believe there was an error, you may contact us by email at email@example.com.
We offer free expedited shipping on all orders in Canada of value $60.00 or more.
In the event your item is not successfully delivered due to one of the following issues: wrong address provided, failure to pick up, we will deduct the shipping fees from the initial shipment (even if it was free for you), and the fees for the return shipment that we were charged by the carrier from any potential refund you may be eligible to.
Order Processing Times
We strive to dispatch all orders within 24 hours of payment; and most of the time we are able to dispatch orders same day if received before 13h00 PST.
During periods of high order volume, some orders make take up to 72 hours to be processed and fulfilled. In most cases where your order takes longer than 48 hours to be processed, you will receive a communication from us with an offer of store credit (usually 10-15$) as compensation for the longer than usual processing time.
All products that are damaged are entitled to a 1:1 exchange within the first thirty (30) days following receipt of the item as per the tracking information provided during purchase. If a product has been shipped to you damaged or defective, please take a picture of it right away! Contact one of our Support Team Specialists at firstname.lastname@example.org with your order information as well as a description of the issue encountered & we will diligently work to resolve it.
Returns and Exchanges
Due to the consumable nature of the products sold, we handle return and exchange requests on a case by case basis. If you believe you should be entitled to a return or exchange, please contact us at email@example.com with your order information as well as a description of the circumstances and we will do our best to accommodate you!
*: May vary based on your jurisdiction.